F A Q

COMMON QUESTION

PURCHASE

Q: How to place an order?

A: Please visit the Distributors for details or you may contact us.

CONTACT US

For questions not listed above, please contact us.

KEYBOARD • DIGITAL PIANO

MIDI CONNECTION

Connection and Driver

Step 1: Preparation

  • You can connect the keyboard to a PC or laptop through either the MIDI port or the USB port.

  • Connection through MIDI port: make sure the MIDI Adapter is compatible to your computer. If not, please visit its website and see if there’s an updated driver for the MIDI Adapter.

  • Connection through USB port: it will automatically install an internal driver for the operating system.

  • For more details, please check the USB Compatibility List with OS.

Step 2: Turn off the keyboard.

Step 3: Connection

  • Through MIDI port: plug MIDI IN cable to MIDI OUT port of the keyboard and/or MIDI OUT cable to its MIDI IN port.

  • Through USB port: connect the keyboard with a USB cable.

Step 4:  Check if the module is properly connected by doing the followings:

  • Turn on the computer.

  • Switch on the keyboard and your computer will recognize it as “USB Audio Device”. You can find “e-Organ” or “USB Audio Device” on the “Device Manager” window once the connection is successful.

  • In case your computer fails to recognize the keyboard, please try again with another computer, as some internal USB Audio drivers will become invalid when an unknown driver is automatically installed.

Please download MIDI Connection Guide for details about the MIDI Connection and Device Recognition.

Record a MIDI Song

  • Install a MIDI sequencer software on your computer. Make sure the keyboard is properly connected and recognized by the computer.

  • Run the sequencer software, and “USB Audio Device” will appear on the list of input MIDI devices.

  • Select “USB Audio Device” from the Input options, and now it’s ready to record your songs.

SD CARD

Q: How to use a SD card?

A: Please follow the 4 steps below:

  • Get the right SD card. You can check it on the Storage Device Compatibility List.

  • Format the card with your computer before using it.

  • Insert the card to the CARD slot of the keyboard. If poor connection occurs, please clean the metal connection part and try again.

  • Screen will display a card icon or card menu upon successful connection.

FACTORY SETTING

Q: How to restore my keyboard to its factory setting?

A: Press down [ + / YES ] and [ - / NO ] buttons, and at the same time turn on the instrument.

PC SOFTWARE

Q: Do you have any PC software to make styles from MIDI files?

A: You can access it from the Downloads page.

 

STYLES LOAD

Q: Do you have any other style for my keyboard?

A: You can access it from the Downloads page.

DIGITAL DRUM

KIT CONFIGURATION

Q: What is the configuration for my drum set (For example: Does the pedal support double bass? / Does the cymbal support dual zone or 3 zone?)

A: Please refer to the relevant page of your owner’s manual.

 

MIDI CONNECTION

Connection and Driver

Step 1: Preparation

  • You can connect the drum to a PC or laptop through either the MIDI port or the USB port.

  • Connection through MIDI port: make sure the MIDI Adapter is compatible to your computer. If not, please visit its website and see if there’s an updated driver for the MIDI Adapter.

  • Connection through USB port: it will automatically install an internal driver for the operating system. For more details, please check the USB Compatibility List with OS.

Step 2: Turn off the drum..

Step 3: Connection

  • Through MIDI port: plug MIDI IN cable to MIDI OUT port of the drum and/or MIDI OUT cable to its MIDI IN port.

  • Through USB port: connect the drum with a USB cable.

Step 4: Check if the module is properly connected by doing the followings:

  • Turn on the computer.

  • Switch on the drum and your computer will recognize it as “USB Audio Device”. You can find “e-Organ” or “USB Audio Device” on the “Device Manager” window once the connection is successful.

  • In case your computer fails to recognize the drum, please try again with another computer, as some internal USB Audio drivers will become invalid when an unknown driver is automatically installed.

Please download MIDI Connection Guide for details about the MIDI Connection and Device Recognition.

Record a MIDI Song

  • Step 1: Install a MIDI sequencer software on your computer. Make sure the drum is properly connected and recognized by the computer.

  • Step 2: Run the sequencer software, and “USB Audio Device” will appear on the list of input MIDI devices.

  • Step 3: Select “USB Audio Device” from the Input options, and now it’s ready to record your songs.

 

Map MIDI note to sample

If the arrangement of MIDI note on Sound software differs from that on the digital drum, there are two ways to solve it.

Solution 1: adjust the MIDI note on your module.

  • Some digital drums support the modification of MIDI note. You can adjust the MIDI note and match it with the sample in the Sound software for each trigger. 

  • For example, you can adjust the MIDI note through MIDI NOTE menu. (For further details, please check your owner’s manual.)

Solution 2: adjust the MIDI note in the software.

  • You can also map MIDI note on the Sound software. Follow the steps below and create your own Drum Maps.

  • Step 1: Open the “Drum Map Setup” window.

  • Step 2: Create a new map. In addition to the O-Note parameter, the Drum Map also contains an I-Note (input note) parameter, which allows you to set the input note triggered by your drum sets.

 

SD CARD

Q: How to use a SD card?

A: Please follow the 4 steps below:

  • Get the right SD card. You can check it on the Storage Device Compatibility List.

  • Format the card with your computer before using it.

  • Insert the card to the CARD slot of the drum. If poor connection occurs, please clean the metal connection part and try again.

  • Screen will display a card icon or card menu upon successful connection.

FACTORY SETTING

Q: How to restore my digital drum to factory setting?

A: Press down [ + / YES] and [ - / NO ] buttons, and at the same time turn on the instrument.

DIGITAL RECORDER

UPGRADING

Q: How to upgrade my digital recorder?

A: You can access it from the Downloads page.

 

SD CARD

Q: Which SD/SDHC card can be used in my digital recorder?

A: Please read Storage Device Compatibility List.

 

RECORDING

Q: How long is the recording time provided by my digital recorder?

A: The maximum recording time depends on the capacity of the SD card and the recording format. Please refer to owner’s manual for details.

 

BATTERY

Q: How long is the battery life in recording mode?

A: It will last for 3 hours ( on AA alkaline battery) or 6~7 hours (on NiMH rechargeable battery).

 
 
 

© MEDELI ELECTRONICS CO. LTD.

20191005